First Line Support Engineer

Leuven, Belgium (Europe)


About THEO Technologies

THEO is a deep tech B2B company, on a mission to shape the rapidly evolving online video landscape. The media industry that we have long known is rapidly changing. Media consumption patterns have shifted towards online video. As a company we provide high-impact media solutions for media companies around the world that enables them to offer exceptional video experiences across any device.

With our flagship product THEOplayer, used by tier 1 media companies worldwide, we are a recognized market leader in the video playback domain. The company has been awarded the Streaming Media Reader's Choice Award in the Video Player category for the last 3 years running (2017, 2018, 2019), confirming its game changing role.

THEO was awarded the Fastest Growing Technology Company in the Media and Entertainment Category in the Belgian Deloitte’s Technology Fast 50 Awards in both 2018 and 2019.

Our culture is based on trust, high performance and self-development where we believe in a more organic culture with the right balances and motivations.


Job Description

THEO is looking for a pro-active and solution-oriented First Line Support Engineer, preferably with a first experience in IT support, to strengthen the DevOps Team at THEO Technologies.

As a First Line Support Engineer, you’ll be the first level of support for solving the technical problems of internal employees. The diverse questions that you will be asked to solve, give you the chance to learn a lot in a dynamic environment. Through your role as first line support engineer, you have the opportunity to share your knowledge with your colleagues on the one hand and to learn from them on the other hand.

All our engineers are both specialists in certain domains and generalists in our technology. We are a fast-growing company, which creates many opportunities to constantly evolve and grow in your role.


Duties and Responsibilities

  • You are responsible for the general IT support of the users;
  • You register IT questions and problems communicated by the users;
  • You are responsible for incident management and monitoring such as keeping an eye on our infrastructure using our dashboards, helping people with their software and hardware problems and helping us out with minor incidents on our managed services;
  • If possible you provide an answer to the questions and/or solve the problems, otherwise, you escalate the calls to a higher level of support;
  • You learn from challenging different IT problems and work on preventing them in the future;
  • You think along with us about new projects and initiatives, and you are involved in the elaboration of them;
  • You will also participate in our efforts to solve urgent problems.

Desired Skills and Experience
  • Preferably a first experience in IT support;
  • A good knowledge of IT Hardware and ICT;
  • You’re a great problem solver with strong people skills;
  • Excellent English communication skills (written and spoken);
  • You’re motivated to learn from the IT problems you challenge daily;
  • You’re friendly, helpful and professional;
  • Flexible and highly stress resistant;
  • A team player that knows when to work together and when to fly solo;
  • Excited by the challenges and atmosphere of a young and fast-growing company.


What We Offer

  • A versatile full-time job in the animated city of Leuven;
  • The opportunity to work for an exciting scale-up conquering the online video world;
  • A stimulating working culture that promotes learning & development;
  • CEO of your career - various career growth possibilities;
  • Competitive salary with benefits;
  • Flexible working hours with remote work options;
  • World class colleagues that inspire each other to give their best;
  • 25+ different nationalities in an inclusive & diverse environment;
  • Work hard, play hard (in our gaming corner!);
  • Engaging monthly team activities.