THEOplayer plays a pivotal role in the rapidly evolving online video landscape and is recognized and respected by some of the world’s biggest companies as the go-to video playback solution for streaming content. Having won the 2016 and 2017 Streaming Media Reader's Choice Award for Best Video Player SDK, THEOplayer seeks to continuously deliver the best possible product to its customers. THEOplayer is a fast-growing SaaS company, located in Leuven (Belgium), with a global customer base.
As a Support Team Lead at THEOplayer, you will be responsible for guarding the support process, keep a track on customer SLAs and prioritize accordingly. By working in a structured and organized way, you will help define the processes guiding our customers to a better experience and swift resolution of their issues. Working together with the product team and developers, you will ensure that customer tickets and questions are scheduled in and processed in a timely manner.
We look forward to hearing from you via firstname.lastname@example.org.
Not a Support Team Lead, but open for a career at THEOplayer? We also have the following openings: