Team Lead Integration Engineering

Leuven, Belgium (Europe)

Full-time

 

About THEO Technologies

THEO is a deep tech B2B company, on a mission to shape the rapidly evolving online video landscape. The media industry that we have long known is rapidly changing. Media consumption patterns have shifted towards online video. As a company we provide high-impact media solutions for media companies around the world that enables them to offer exceptional video experiences across any device.

With our flagship product THEOplayer, used by tier 1 media companies worldwide, we are a recognised market leader in the video playback domain. The company has been awarded the Streaming Media Reader's Choice Award in the Video Player category for the last 3 years running (2017, 2018, 2019), confirming its game changing role.

THEO was awarded the Fastest Growing Technology Company in the Media and Entertainment Category in the Belgian Deloitte’s Technology Fast 50 Awards in both 2018 and 2019.

Our culture is based on trust, high performance and self-development where we believe in a more organic culture with the right balances and motivations.

 

Duties & Responsibilities

  • Lead and organize the team supporting customers and partners with the integration of THEO Technologies SDKs in customer software and applications.
  • People manage the team of Integration Engineers spread across multiple operational sites.
  • Report to the senior management team on customer integration and support activities executed, planned and needing attention.
  • Ensure 24/7 service request capability to global customers by organizing the expert team and ensuring escalation capabilities.
  • Prioritize and balance team activities in alignment with company targets, customer and business priorities.
  • Help grow customer facing teams into the role of trusted consultant capable of handling customer requests on how THEO Technologies products fit into video solutions.
  • Drive software architects and product management crazy with product improvement ideas improving the activities of your team.
  • Support the team to be the spider in the web when it comes to data gathering and problem analysis of customer requests by coordinating with other experts on SDK deficiencies, bugs or complex integration problems.
  • Understand software and application development based on THEO Technologies SDK on platforms like SmartTV (Tizen, WebOS, …), mobile devices (iOS, Android) and web browsers, to facilitate team knowledge growth.
  • Understanding THEO Technologies strategic and competitive position, to support continued top of industry delivery of video playback features.
  • Personal and team ideation towards management on customer satisfaction improvements.

Desired Skills & Experience
  • Strong willingness to drive an international team in 24/7 remote customer-oriented, role supporting software integration, debugging and SDK usage feedback.
  • Very good written and verbal communication skills in English with the capability to work in an international environment with English as base language. Other language are a clear benefit.
  • A few years of experience in people management of teams in a direct contact with customers and service level pressure.
  • Team lead experience in a customer or internal support organization.
  • Knowledge of client-side, web-application development with JavaScript, DOM manipulation, HTML5/CSS and tooling around this.
  • Knowledge of web-solutions, understanding of how platform libraries, UI libraries, web services, web protocols and other components can interact as a business solution, preferable in video delivery.
  • Exposure to client-side software development tools, iOS/Android SDKs, SmartTV SDKs and web development is a strong benefit .
  • Knowledge of Google Suite or Microsoft Office applications or alike collaboration tooling.
  • Knowledge of Atlassian software development tooling like Service Desk, Confluence, JIRA, … or alike.
  • Interest in online or other video industry technologies, developing online media, video or advertising technology products is a big plus.
  • Ability to thrive in a fast-paced scale-up environment.
  • Tons of energy, passion, humor and enthusiasm.
  • Strong communication and interpersonal skills: courteous, well-spoken and polished.

 

What We Offer

  • The opportunity to work for an exciting company, disrupting the video environment. 
  • A competitive salary with plenty of extra benefits, such as: company car with fuel card, hospitalization and group insurance, meal vouchers, net allowance and flex income plan.
  • The company itself is doing exceptionally well. For career-motivated people, there are opportunities for upward mobility.
  • Nice and passionate colleagues.
  • Flexible hours and possibility of working from home one day a week.
  • Regular and fun team activities.
  • Fresh fruit deliveries in office, coffee and drinks. 

 

Does this sound interesting to you?

Send your application including resume and motivational letter to careers@theoplayer.com.




Looking for another opportunity at THEO Technologies? 

BACK TO CAREERS