Team Lead Integration Engineering

Leuven, Belgium (Europe)

Full-time


Duties and Responsibilities

  • Lead and organize the team supporting customers and partners with the integration of THEO Technologies SDKs in customer software and applications.
  • People manage the team of Integration Engineers spread across multiple operational sites.
  • Report to the senior management team on customer integration and support activities executed, planned and needing attention.
  • Ensure 24/7 service request capability to global customers by organizing the expert team and ensuring escalation capabilities.
  • Prioritize and balance team activities in alignment with company targets, customer and business priorities.
  • Help grow customer facing teams into the role of trusted consultant capable of handling customer requests on how THEO Technologies products fit into video solutions.
  • Drive software architects and product management crazy with product improvement ideas improving the activities of your team.
  • Support the team to be the spider in the web when it comes to data gathering and problem analysis of customer requests by coordinating with other experts on SDK deficiencies, bugs or complex integration problems.
  • Understand software and application development based on THEO Technologies SDK on platforms like SmartTV (Tizen, WebOS, …), mobile devices (iOS, Android) and web browsers, to facilitate team knowledge growth.
  • Understanding THEO Technologies strategic and competitive position, to support continued top of industry delivery of video playback features.
  • Personal and team ideation towards management on customer satisfaction improvements.

Desired Skills and Experience
  • Strong willingness to drive an international team in 24/7 remote customer-oriented, role supporting software integration, debugging and SDK usage feedback.
  • Very good written and verbal communication skills in English with the capability to work in an international environment with English as base language. Other language are a clear benefit.
  • A few years of experience in people management of teams in a direct contact with customers and service level pressure .
  • Team lead experience in a customer or internal support organization.
  • Knowledge of client-side, web-application development with JavaScript, DOM manipulation, HTML5/CSS and tooling around this.
  • Knowledge of web- solutions, understanding of how platform libraries, UI libraries, web services, web protocols and other components can interact as a business solution, preferable in video delivery.
  • Exposure to client-side software development tools, iOS/Android SDKs, SmartTV SDKs and web development is a strong benefit .
  • Knowledge of Google Suite or Microsoft Office applications or alike collaboration tooling.
  • Knowledge of Atlassian software development tooling like Service Desk, Confluence, JIRA, … or alike.
  • Interest in online or other video industry technologies, developing online media, video or advertising technology products is a big plus.
  • Ability to thrive in a fast-paced scale-up environment.
  • Tons of energy, passion, humor and enthusiasm.
  • Strong communication and interpersonal skills: courteous, well-spoken and polished.

 

What We Offer

  • The opportunity to work for an exciting company, disrupting the video environment. 
  • A competitive salary with plenty of extra benefits, such as: company car with fuel card, hospitalization and group insurance, meal vouchers, net allowance and flex income plan.
  • The company itself is doing exceptionally well. For career-motivated people, there are opportunities for upward mobility.
  • Nice and passionate colleagues.
  • Flexible hours and possibility of working from home one day a week.
  • Regular and fun team activities.
  • Fresh fruit deliveries in office, coffee and drinks. 

About THEOplayer

THEOplayer is a high-impact media solution for media companies around the world,  enabling them to offer exceptional video experiences on any device.

We are recognized and respected by some of the world’s biggest media companies including CNN, NBC, KPN and VRT.  As one of the fastest growing SaaS-based technology companies with a very international, driven and innovative team. THEO Technologies' headquarters are in Leuven (Belgium) with offices in San Francisco (USA), New York (USA) and Singapore.


Interested?

Send your motivational letter and CV to careers@theoplayer.com. An application where you explain and demonstrate how you will make a difference is much appreciated. We value proven experience, prior success, intelligence and work ethic.




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