“Feedback from our customers is incredibly important at Hopin and we received notes from our customers that our video playback quality was not up to the high standards we have set for ourselves. The Adaptive Bitrate (ABR) logic of the open-source video player we used could not elegantly switch from one video quality to another, resulting in a ‘jumpy’ playback behaviour. This, along with a rebuffering challenge, resulted in time-sensitive issues, negatively impacting the overall event experience.” “In order to address the opportunity to improve the user-experience, we looked to THEOplayer for support.”
Engineering Manager
Hopin
“Aside from this, THEOplayer’s platform gives us the option to either prioritise video quality, performance or automatically adjust to the end user’s bandwidth availability and it supports coverage, API parity, low latency streaming capabilities, and complete documentation which have been key for us.”
Engineering Manager
Hopin
“The THEOplayer HTML5 SDK was very easy to implement to our platform. Thanks to THEO’s comprehensive How-to Guides, API references and examples, we could virtually implement everything ourselves. Even when our requirements include more complex use-cases such as React Native and integration with Mux Analytics, we knew we could rely on the THEO support team to handhold us through the entire migration process.
Once implemented onto our platform, THEOplayer ironed out the playback behaviour and reduced the ABR-related report to almost none. “On top of that, we were also very pleased to see a significant decrease in the stream rebuffering rate (± 5-10% improvement) and other time-sensitive issues."
Engineering Manager
Hopin
About Hopin
Founded in 2019, Hopin enables brands and communities to create all-in-one, live experiences. Through its platform, attendees can learn, interact, and connect with people from anywhere in the world. With Hopin, anyone can create live virtual, hybrid and in-person events that are made highly interactive and immersive. Hopin acquired StreamYard, a leading video streaming studio, in 2020 and acquired Streamable, jamm as well as Boomset and Attendify in 2021. Hopin is a remote-first company headquartered in London, with employees in 47 countries.
